AEG Vision, an owner and operator of leading Optometry Practices, announced today that it is among the 2020 CIO 100 Award recipients for innovation in technology.
The prestigious CIO 100 Award celebrates 100 organizations and the teams within them that are using IT in innovative ways to deliver business value, whether by creating competitive advantage, optimizing business processes, enabling growth or improving relationships with customers. It is an acknowledged mark of enterprise excellence. This year’s honorees exemplify what it means to deliver business value through the innovative use of technology. AEG Vision and this elite group is creating a competitive advantage in their organizations, improving business processes, enabling growth and improving relationships with customers.
In 2020, AEG Vision’s technology enhancements covered three key areas:
- Patient Engagement: AEG Vision completed development of a best-in-class digital platform to manage the patient life cycle. This platform allows practices to engage with patients through annual exam recall, personalized marketing, a real-time view of available appointment times, product pick-up reminders, and the ability to maximize patient benefits. In 2020, this resulted in improved existing patient retention and NPS scores.
- Operational Efficiency: AEG Vision upgraded its technology platforms including business intelligence, process automation, call center, merchandising, lab support, and EHR systems. 80% of ongoing operational systems are now fully automated. This has further improved the speed/quality of new practice integration and existing practice operational efficiency.
- Employee Empowerment: AEG Vision has created an industry-leading dashboard that provides performance metrics and full transparency to the field. At all times, our doctors and staff have access to key performance indicators and historical reports to see trends over time. In 2020, AEG Vision further enhanced customization options and introduced two-way patient texting within the dashboard.
“AEG Vision is honored to be recognized as a leader in technology innovation,” said Eric Anderson, CEO of AEG Vision. “As AEG has exponentially grown, these technology platforms have transformed eyecare practices across the country – allowing them to optimize their business while offering an exceptional patient experience.”
“Every technology enhancement is guided by our focus on patient engagement, operational efficiency and employee empowerment,” said Satish Dave, Chief Information Officer of AEG Vision. “As AEG Vision grows, we look forward to sharing these innovations with more communities across the country.”
About AEG Vision
AEG Vision (AEG) is a rapidly growing community of wholly owned optical practices that deliver full-scope optometry coupled with a well-run dispensary. The core purpose that unifies AEG Vision’s doctors and associates is to “improve the health of our community by helping our neighbors see better and look their best, one patient at a time”. To achieve this, AEG Vision strives to maintain the local DNA that has made each practice successful. At the same time, AEG Vision enables each business to elevate its operation by leveraging our “Common Platform”. Founded in March 2017, AEG Vision currently operates more than 160 locations operating under different regional brands across 12 states.
About the CIO
CIO is the premier content and community resource for information technology executives and leaders thriving and prospering in this fast-paced era of IT transformation in enterprise. Founded in 1987, the award-winning CIO portfolio — CIO.com, CIO executive programs, CIO Strategic Marketing Services, CIO Forum on LinkedIn, CIO Executive Council and CIO primary research — has provided business technology leaders with analysis and insight on information technology trends and a keen understanding of IT’s role in achieving business goals. Company information is available at www.cio.com/about/about.html .